Refund policy

Return and Refund Policy
Dewla Dezign
Last updated: 07/12/2026

Thank you for shopping with Dewla Dezign. This policy explains how returns, refunds, exchanges, fees, and order cancellations work for products and services purchased through our online store.

By placing an order, you agree to this policy.

1. Return eligibility (stock merchandise)

We accept return requests for eligible stock merchandise within 14 days of the delivery date.

To qualify, items must be:

• Unused and unmodified
• Free of installation marks, wiring cuts, damage, or contamination
• In original packaging with all included hardware, accessories, and documentation
• In resalable condition

Prior approval is required. Do not ship a return without written authorization from Dewla Dezign Performance. Unauthorized returns may be refused and/or returned to you at your expense.

2. How to start a return

1. Contact us at sales@dewladezign.com with your order number, item(s), and reason for return.
2. Wait for written return authorization and return instructions.
3. Ship the item as directed within 5 days of authorization.
4. We inspect the item after it arrives. Approval is not final until inspection is complete.

3. Non-returnable / non-refundable items

The following are generally not eligible for return or refund (except where required by law, or if we shipped the wrong item or a defective item under an approved claim):

• ECU tunes, calibration files, software, licenses, and digital products once delivered or accessed
• Labor, installation, dyno time, tuning services, and diagnostic services already performed
• Dyno appointment deposits (see our Dyno Liability Waiver / service agreement; deposits are non-refundable as stated there)
• Custom, made-to-order, modified-to-order, or special-order items once processing has begun
• Installed, modified, programmed, or damaged parts
• [Opened electrical/electronic items, including ECUs / sensors / modules — confirm]
• Clearance, final-sale, or explicitly marked non-returnable items
• Gift cards

If you are unsure whether an item is returnable, ask before purchase or installation.

4. Return shipping

• For change-of-mind or other customer-initiated returns of eligible stock items, the customer pays return shipping.
• We recommend a trackable method with insurance. Dewla Dezign is not responsible for returns lost or damaged in transit to us.
• If we shipped the wrong item or an item we confirm is defective under an approved claim, we will provide return shipping instructions and will not charge a restocking fee for that claim.

5. Restocking and processing fees

Approved returns of eligible stock merchandise may be subject to a restocking/processing fee of [10%] of the item purchase price (excluding original shipping), to cover inspection, handling, and restocking.

Any Haltech, Link, or ECU Master products must be in sealed packages to be returned. If the boxes or packaging has been opened, there will be a restocking fee of 10%. ECU Master is 10-30% depending on the item. Link is 10-15% depending on the item.

Original outbound shipping charges are non-refundable, except when we are at fault (wrong item shipped, or approved defective claim as described above).

6. Refunds

• Approved refunds are issued to the original payment method after we receive and inspect the return. The original payment method is required.
• Processing time depends on your bank/card issuer after we issue the refund.
• Partial refunds may apply if items are incomplete, used, damaged, missing packaging, or not in resalable condition.
• We may refuse a return or reduce the refund amount if the item does not meet the conditions in this policy.

7. Exchanges

We do not guarantee exchanges. If an exchange is approved, it will be handled as a return + new order, subject to availability and this policy.

8. Defective, damaged, or incorrect items

Contact us as soon as possible after delivery with:

• Order number
• Photos/video of the issue and packaging when relevant
• A short description of the problem

We will determine the remedy (replacement, store credit, or refund) at our reasonable discretion under this policy and applicable law.

9. Order cancellation by Dewla Dezign Performance

All orders are subject to acceptance. An order confirmation or payment authorization does not guarantee fulfillment.

We reserve the right to refuse, cancel, or limit any order at any time for any reason we determine to be reasonable, including but not limited to: product availability; pricing or listing errors; suspected fraud or payment issues; shipping restrictions; incorrect customer information; bulk or commercial-looking orders without prior approval; items unsuitable for the stated application; or orders/conduct we reasonably consider abusive or in bad faith.

If we cancel an order before shipment, we will refund amounts paid for the cancelled item(s) via the original payment method (or as otherwise required by the payment processor). Refunds for cancelled orders do not include compensation for incidental costs beyond the purchase amount refunded under this policy.

10. Customer-requested cancellations

• Before shipment: Contact us as soon as possible. We will try to cancel if the order has not been fulfilled. Custom/special-order items may already be non-cancellable once processing has started.
• After shipment: The return process in this policy applies.

11. Services vs. online parts

This policy primarily covers online product sales. Tuning, dyno, installation, and other shop services are also governed by any service agreement, waiver, invoice terms, or deposit terms provided for that service. Where those documents are more specific (for example, non-refundable dyno deposits), those terms control for that service.

12. Questions

Email sales@dewladezign.com or call 1-937-203-8276 with your order number. We will respond as soon as we can during regular business hours.